WHY SPACE MATTERS: A Service Experience Conference Workshop

You can design a great service, but if your service is tied to a physical place, and the design of that space hasn’t figured into your blueprint, the whole thing can fall apart. Space and your physical environment can sometimes be taken for granted. Through the eyes of an architect’s mindset, I have developed a…

DRAWING FOR THINKERS: Sketching skills for the non-believer

My DRAWING FOR THINKERS course is a 2-hour workshop teaching drawing skills as a way to diagram and think through tough problems. The target audience for this workshop is the ‘I Can’t Draw’ crowd and those who want to improve on their ability to sketch as a tool for design thinking and representation. Participant Learning…

VISUAL THINKING IS FOR EVERYONE: Make a drawing, tell your story

Pictures are global and transcend words. They carry metaphors, symbols and meaning beyond the written word. Capturing ideas with images takes less time than reading text or verbalizing ideas, and making drawings helps you tell stories more effectively. Visual thinking can help you make sense of complexity, help find patterns and surface critical issues, help…